
FAQs
Frequently Asked Questions
Do you have a storefront?
Where are you located?
Where do I pick up my cookies?
When placing your order, you can select your preferred pick-up location: Fairfax or Chantilly.
📍 Fairfax Pick-Up: 3011 Nutley St, Fairfax, VA 22031
📍 Chantilly Pick-Up: 25387 Pleasant Valley Rd, Suite 120, Chantilly, VA 20152
All of our cookies are freshly baked and packaged at our Chantilly location before being available for pick-up.
Can I get my cookies delivered to my house?
What are you pick-up hours?
- Wednesday: 8am – 11am (Fairfax), 8pm-12am (Chantilly)
- Thursday: 8pm-12am (Chantilly)
- Friday: 8am – 11am (Fairfax), 8pm-12am (Chantilly)
- Saturday: 8am – 1pm (Chantilly)
- Sunday: 8am – 1pm (Chantilly)
Can I reschedule my order?
Yes, you may do so but please note we require a minimum 24-hour notice from the original scheduled pick-up date and time. Please do so by contacting us at contact@linasbakery.com with your new pick-up date and time. Please select a new pick-up time and date within our following store hours:
- Wednesday: 7pm – 12am
- Thursday: 7pm – 12am
- Friday: 7pm – 12am
- Saturday: 9am – 1pm
- Sunday: 9am – 1pm
Do you have a refund policy?
Absolutely! We’re happy to process a full refund for your order if you need to cancel. Just send us an email at contact@linasbakery.com at least 48 hours before your scheduled pickup time.The earlier you let us know, the better we can plan ahead. If we receive your cancellation request after the 48-hour window, we won’t be able to offer a refund.